Privacy policy

Privacy Policy

Last updated: April 1, 2026

Payansei operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Payansei is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

We may collect the following categories of personal information:

  • Contact details (name, billing and shipping address, email address)
  • Payment information (processed securely via third-party providers)
  • Account information (username, password, preferences)
  • Transaction details (orders, returns, purchases)
  • Communications (customer support inquiries)
  • Device information (IP address, browser, device type)
  • Usage data (interaction with our website)

Personal Information Sources

We may collect personal information from:

  • You directly (when you place an order or contact us)
  • Automatically (via cookies and similar technologies)
  • Service providers (Shopify, payment processors, logistics partners)
  • Third-party partners

How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Improve our services and website
  • Prevent fraud and ensure security
  • Send important updates regarding your orders

We may also use your data for marketing purposes. You can opt out at any time.

How We Disclose Personal Information

We may share your information with:

  • Shopify (store infrastructure)
  • Payment processors
  • Shipping and logistics providers
  • Service providers (hosting, analytics, support)

These parties only use your information as necessary to provide their services.

Relationship with Shopify

Our store is hosted on Shopify. Shopify may process your personal information to provide and improve its services.

For more details, please visit:
https://www.shopify.com/legal/privacy/app-users

You may also exercise your rights via:
https://privacy.shopify.com/en

Third Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

Security and Retention

We take reasonable measures to protect your data. However, no system is completely secure.

We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request correction or deletion
  • Restrict processing
  • Withdraw consent

To exercise your rights, contact us at info@payansei.com.

International Transfers

Your information may be processed outside your country, including by Shopify and other service providers.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact Information

Store Name: Payansei

Business Address:
Lisbon/Portugal

Email: info@payansei.com

We aim to respond within 24-48 hours on business days.