REFUND POLICY

Return & Refund Policy

Returns
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

To start a return, please contact us at info@payansei.com.
We will provide you with return instructions and the appropriate return address.

Damaged, Incorrect, or Lost Items
If your item arrives damaged, incorrect, or is lost during shipping, you are eligible for a free replacement or full refund.

To process your request, please provide photo or video evidence of the issue.

Change of Mind / Unwanted Items
If you wish to return an item for personal reasons, you may request a return within 14 days.

Please note:

• Customers are responsible for return shipping costs
• Items must be returned in original condition

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds are issued to the original payment method
• Processing time: up to 10 business days

Please note:

• Original shipping costs (if any) are non-refundable
• We do not charge restocking fees

Contact Information

Store Name: Payansei
Business Location: Lisbon, Portugal
Email: info@payansei.com

We aim to respond within 24-48 hours on business days.