Shipping policy

 

SHIPPING POLICY

Shipping Policy

  1. General Shipping Information
    We currently ship to customers within the United States.

Orders are fulfilled through our logistics partners and shipped directly to customers to ensure reliable delivery.

  1. Processing Time
    Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.

During peak periods, processing times may be slightly longer. If delays occur, customers will be notified.

  1. Shipping Rates
    We offer free shipping on all orders, with no minimum purchase required.
  2. Estimated Delivery Times

Processing Time: 1–2 business days
Delivery Time: 1–10 business days
Total Delivery Time: 1–12 business days

Order Cutoff Time: 6:00 PM (GMT)

Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

  1. Shipping Restrictions
    We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted locations.
  2. Failed Deliveries & Returned Packages
    If a delivery fails due to incorrect address information or unsuccessful delivery attempts, the package may be returned.

In such cases, we will contact you to arrange reshipment. Additional shipping fees may apply.

  1. Lost or Damaged Packages
    If your package is lost or arrives damaged, please contact us at info@payansei.com.

We will investigate the issue and provide a replacement or refund where applicable.

  1. Contact Information

Store Name: Payansei
Business Location: Lisbon, Portugal
Email: info@payansei.com

We aim to respond within 24-48 hours on business days.